skip to main content

Text/HTML

Text/HTML

New Medicare Cards

Medicare is mailing out new Medicare cards starting in April 2018. These are the red, white, and blue cards from The Centers for Medicare & Medicaid Services, not your SWHP member card.

Here are 10 things to know about your new Medicare card.

See “10 things to know about your new Medicare card" in Spanish, Korean, Chinese, Japanese, Vietnamese, or Arabic.

SeniorCare (Cost) Plan Members

View our video "Here to Be With You Video" featuring CEO Jeff Ingrum with an update on 2018 SeniorCare (Cost) plans.

Learn about 2019 Medicare options at MySWHPGuide.com.

Text/HTML

Know your Medicare options


Check availability by service coverage area.

Text/HTML

Email Communications

Scott and White Health Plan now offers email and other electronic communications for your convenience.

  • Plan MaterialsStarting September 2018, receive your future Annual Notice of Change, Evidence of Coverage and other important member materials through a secure, online platform.
  • Routine CommunicationsAvailable now. Receive general information and updates about your Scott and White Health Plan by email.

Email Opt-In

Opt out at any time.

Text/HTML

Text/HTML

Text/HTML

SeniorCare (Cost) Members

Member Quicklinks

Text/HTML

SeniorCare Advantage PPO Plan Members

Member Quicklinks

Text/HTML

SeniorCare Advantage HMO Plan Members

Member Quicklinks

Text/HTML

Vital Traditions HMO Plan Members

Member Quicklinks

Text/HTML

Text/HTML

As a Medicare member, you have the right to:

  • Ask for coverage of a medical service or prescription drug. In some cases, we may allow exceptions for a service or drug that is normally not covered.
  • File an appeal if your request is denied. An appeal is a formal way of asking us to review and change a coverage decision we made.

You can submit your request for medical service coverage or appeal to the following:

Scott and White Health Plan
1206 West Campus Drive
Temple, TX 76502
Fax Number: 1-800-626-3042
Customer Service Phone Number: 1-866-334-3141 (TTY 711)

You can submit your request for prescription drug coverage or appeal to the following:

Scott and White Health Plan
MS-A4-102
1206 West Campus Drive
Temple, TX 76502
Fax Number: 1-866-880-4532
Customer Service Phone Number: 1-866-334-3141 (TTY 711)

Text/HTML