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New Medicare Cards

Medicare is mailing out new Medicare cards starting in April 2018. These are the red, white, and blue cards from The Centers for Medicare & Medicaid Services, not your SWHP member card.

Here are 10 things to know about your new Medicare card.

See “10 things to know about your new Medicare card" in Spanish, Korean, Chinese, Japanese, Vietnamese, or Arabic.

SeniorCare (Cost) Plan Members

Most SeniorCare (Cost) patients will be covered by SeniorCare Advantage starting January 1, 2019. Learn more about the transition here.

Learn about 2019 Medicare options at MySWHPGuide.com.

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Know your Medicare options


Check availability by service coverage area.

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Get personalized strategies for a healthy life.

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Recently Applied Online?

Check Online Application Status

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SeniorCare (Cost) Members

Member Quicklinks

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SeniorCare Advantage PPO Plan Members

Member Quicklinks

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SeniorCare Advantage HMO Plan Members

Member Quicklinks

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Vital Traditions HMO Plan Members

Member Quicklinks

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Medicare coverage the way it should be

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As a Medicare member, you have the right to:

  • Ask for coverage of a medical service or prescription drug. In some cases, we may allow exceptions for a service or drug that is normally not covered.
  • File an appeal if your request is denied. An appeal is a formal way of asking us to review and change a coverage decision we made.

You can submit your request for medical service coverage or appeal to the following:

Scott and White Health Plan 
1206 West Campus Drive
Temple, TX 76502
Fax Number: 1-800-626-3042
Customer Service Phone Number: 1-866-334-3141 (TTY 711)

You can submit your request for prescription drug coverage or appeal to the following:

Scott and White Health Plan 
MS-A4-102
1206 West Campus Drive
Temple, TX 76502
Fax Number: 1-866-880-4532
Customer Service Phone Number: 1-866-334-3141 (TTY 711)

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