skip to main content



Vital Traditions HMO Plan Documents and Resources

Find the information you need right here

Here are a variety of resources and plan materials to help you get the most out of Vital Traditions HMO and Medicare.

Have questions?

Call Customer Service at 1-866-334-3141

TTY: 7-1-1 or 1-800-735-2989

Monday - Sunday 7 am to 8 pm

Our Mailing Address

Scott and White Health Plan
1206 West Campus Drive
Temple, TX 76502


Log Into Your Account

Print your ID card. View copays, deductibles and claims.
Create an Account


Get personalized strategies for a healthy life.

Take a Wellness Assessment


Vital Traditions HMO Plans

Members can get personalized plan information, easily and directly, by logging into the Member Portal.

Once enrolled in the plan, you can quickly register for Member Portal access.


Plan Directories and Search Tools

Directories and directory search tools for Vital Traditions Advantage HMO plan.

  • View the directory of all medical providers participating in this plan.

    Provider Directory


Search doctors, urgent care centers, hospitals and more.

 Find a Provider


Email Communications

Scott and White Health Plan now offers email and other electronic communications for your convenience.

Email Opt-In Form

Opt out at any time.


Annual Notice of Change

Current members can view yearly plan changes with your 2018 Evidence of Coverage all-in-one document.

Evidence of Coverage

New members and visitors can view the 2018 Evidence of Coverage.


Pharmacy Directory


Drug Coverage Requests and Appeals & Complaints

How to ask for a prescription drug coverage or request an appeal for a service.

Medicare Coverage Requests

How to ask for a medical coverage or request an appeal for service.

Appeals & Complaints

How to file a complaint, an appeal and more.

Low Income Subsidies

If you have low income and few resources, you may qualify for up to $4,000 in subsidies to apply toward your Medicare payments. Subsidy amounts vary. See if you qualify for Extra Help with these resources.

Additional Member Resources


Medicare coverage the way it should be

Enroll Now