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Vital Traditions HMO Plan Documents and Resources

Find the information you need right here

Here are a variety of resources and plan materials to help you get the most out of Vital Traditions HMO and Medicare.

Have questions?

Call Customer Service at 1-866-334-3141

TTY: 1-800-735-2989

Monday - Sunday 7 am to 8 pm



Vital Traditions HMO Plans

Members can get personalized plan information, easily and directly, by logging into the Member Portal.

Once enrolled in the plan, you can quickly register for Member Portal access.


Plan Directories and Search Tools

Directories and directory search tools for Vital Traditions Advantage HMO plan.

  • View the directory of all medical providers participating in this plan.

    Provider Directory



Email Communications

Scott and White Health Plan now offers email and other electronic communications for your convenience.

  • Plan MaterialsStarting September 2018, receive your future Annual Notice of Change, Evidence of Coverage and other important member materials through a secure, online platform.
  • Routine CommunicationsAvailable now. Receive general information and updates about your Scott and White Health Plan by email.


Annual Notice of Change

Current members can view yearly plan changes with your 2018 Evidence of Coverage all-in-one document.

Evidence of Coverage

New members and visitors can view the 2018 Evidence of Coverage.


Medicare Rights & Protections

How to file a complaint, an appeal and more.

Low Income Subsidies

If you have low income and few resources, you may qualify for up to $4,000 in subsidies to apply toward your Medicare payments. Subsidy amounts vary. See if you qualify for Extra Help with these resources.